Welcome to the PlantaFlora Support Page! We're here to help ensure your experience with us is as smooth and enjoyable as possible. Whether you're looking for assistance with an order, need plant care tips, or have any other questions, you can find the support you need right here.

Contact Us

If you have any inquiries, issues, or need assistance, don’t hesitate to reach out to us. Our friendly support team is ready to help!

• Email: [info@plantaflora.ae]
• Phone: [02 207 2345]
• Live Chat: [Available during business hours - 9 AM to 5 PM, Mon-Fri]

Frequently Asked Questions (FAQs)

Here are some common questions and answers to help you quickly find the information you need.

1. How do I care for my new plant?

Each plant has its own care needs, but generally, most plants thrive with the following:

• Water when the top 1-2 inches of soil are dry.
• Place your plant in an area with indirect light.
• Ensure your pot has drainage holes to prevent overwatering.

For detailed care instructions, check our [Plant Care Guides] or reach out to our support team for specific advice.

2. Can I return or exchange my plant?

We want you to be completely happy with your purchase. If you're not satisfied with your plant, you can return it within 14 days of receipt for a full refund or exchange. Please ensure the plant is in its original condition.

3. When will my order ship?

Orders typically ship within 1-3 business days. You will receive an email with tracking information as soon as your order is on its way.

4. Do you ship internationally?

Currently, we only ship to UAE. If you're located outside of these areas, please contact us for alternative shipping options.

5. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can track your package directly through the courier’s website.

Plant Care Tips

Looking to keep your plants happy and healthy? Check out our Blog and explore a variety of helpful articles on topics such as:

• Best indoor plants for beginners
• How to troubleshoot common plant problems
• Seasonal plant care tips

Warranty & Guarantees

We stand behind the quality of our plants. If your plant arrives damaged or unhealthy, please contact us within 7 days of receipt, and we will either replace it or issue a refund. 

Live Chat

Need immediate assistance? Our live chat support is available during business hours to answer any questions you might have.

Let us know if you need further assistance, or if there's anything else we can do to make your experience with us better!