Shipping & Delivery

At Plantaflora, we are committed to delivering fresh, high-quality market flowers, vases, greenery, and plants to your doorstep with the utmost care and efficiency. Below are the details of our delivery options and charges.

Delivery Coverage & Charges

• We offer multiple delivery options to suit your needs

Delivery Zones

Delivery Area	Delivery Charges
	Same Day Delivery		Express Delivery	Delivery Availability
Dubai	AED 80 - 299	AED 300 and above	Any Purchase Value	Delivery Availability
	AED 30 delivery charges	Free delivery	AED 50 delivery charges	Same‑day delivery. Cut‑off: 7:00 PM. Orders after cut‑off delivered next day.
Abu Dhabi City	AED 80 - 299	AED 300 and above	Express Delivery	Delivery Availability
	AED 30 delivery charges	Free delivery	AED 50 delivery charges	Same‑day delivery. Cut‑off: 7:00 PM. Orders after cut‑off delivered next day.
Abu Dhabi - Outside City	Please contact our customer care team for more information.
Sharjah & Ajman	AED 200 - 999	AED 1000 and above	Express Delivery	Delivery Availability
	AED 75 delivery charges	Free delivery	AED 100 delivery charges	Same‑day delivery. Cut‑off: 3:00 PM. Orders after cut‑off delivered next day.
Other Emirates & Remote Areas	Contact customer care. Delivery availability and delivery charges vary by location

Delivery Slots

• We currently deliver across Dubai, Abu Dhabi, Sharjah, and Ajman. For detailed information, please refer to the table above.
• For specific location coverage or any delivery restrictions, kindly contact our support team.

	Cut-off time	Delivery schedule Time	Express Delivery
Morning	9AM	9AM to 1PM	Delivery will be made approximately 1–2 hours prior to the selected delivery time, depending on the delivery location.
Noon	12 Noon	1PM to 4PM
Early Evening	3PM	4PM To 7PM
Evening	7PM	7PM to 9PM

Special Delivery Requests

• If you have specific delivery requirements, such as a preferred time slot or special instructions, please mention them at checkout or contact our team in advance

Delivery Policy

• We ensure that all items are delivered in pristine condition.
• In case of unforeseen delays due to weather or other factors, we will keep you informed.
• If the recipient is unavailable to accept the Flowers, they will be returned to our showroom. The recipient should contact Plantaflora.ae for same-day collection. 

 Delayed or Missing Shipments

• If your package is delayed or you suspect it’s missing, please contact our customer service team at info@plantaflora.ae or reach us via call or WhatsApp at +971 507491098. We will investigate the issue and keep you updated on the status of your order.
• If you have any further questions about shipping or need more information, feel free to reach out to our support team. We're here to help!
• We are not responsible for delays beyond our control. In cases where Plantaflora.ae's supply of the Flowers is delayed due to unforeseen events; we will notify you and take measures to minimize any impact. For significant delays you may contact us to discuss options.

Delivery Instructions

• Please be aware that the shipping fee covers a single location. If your order involves multiple delivery locations, an extra shipping fee will be applied for each additional location.
• You can change the delivery location after our driver has arrived at the original address and the new location is over 2 kilometers away; an additional fee of 30 AED will be charged. To avoid this, please promptly inform our Customer Service Team of any changes to your delivery details.
• Plantaflora.ae guarantees delivery on the requested day but cannot guarantee specific delivery times. If you require delivery within a particular time slot, please contact our Customer Service Team for assistance.
• Please provide any vital information related to your order, such as your preferred delivery time slot (AM or PM). While we strive to accommodate such requests, specific delivery times cannot always be guaranteed.
• We take great care to pack, store, and secure the flowers to ensure they reach you in excellent condition.
• If your order is intended as a surprise gift, please make this clear. Ensure that detailed location and timing information is provided by the client.
• For a comprehensive list of delivery timings, kindly refer to the Delivery Policies section on each product page.
• The responsibility for the Flowers transfers to you from the moment Plantaflora.ae delivers them to the specified address.
• Any feedback must be submitted within 2 hours of delivery.