Refund, Replacement & Return Policy

1. Cancellations

Due to the perishable nature of flowers, orders may only be cancelled or amended before preparation begins and subject to confirmation by Plantaflora.

Orders may not be cancelled once:

preparation has started,
the order has been dispatched,
or the order is already out for delivery.

2. Non-Returnable

Due to their perishable nature, fresh flowers are generally non-returnable once delivered except where there is a verified quality issue on arrival.

3. Quality Concerns

If you believe your order arrived damaged, significantly not as described, or in unsatisfactory condition, please contact Plantaflora within 2 hours of delivery.

To review the issue, we may request:

Sender or recipient name,
Clear photographs of the product received,
And a brief explanation of the concern.

Claims submitted after 2 hours may not be eligible for review, especially for fresh flowers and other perishable items.

4. What May Qualify for Review

Plantaflora may review requests where:

the wrong product was delivered,
the product arrived damaged,
the product arrived in poor condition,
the order was incomplete,
or the order was significantly different from what was confirmed.

5. What Does Not Normally Qualify

The following do not normally qualify for a refund or replacement if:

minor variations in flower shade, bloom size, shape, or opening stage,
reasonable substitutions made due to seasonal or stock availability,
slight variation in wrapping, ribbon, box, or other details,
dissatisfaction based on personal taste where the product is substantially in line with the order,
Review Care instructions. You may copy it also in the bottom of the same page.
or delivery issues resulting from incorrect or incomplete information provided by the customer.

6. Remedies

If a complaint is accepted after review, Plantaflora may, where appropriate:

arrange a replacement,
arrange a redelivery,
or provide a refund through the original payment method.

The remedy offered will depend on the nature of the issue, product availability, timing, and order status.

7. Refund Method

Approved refunds will be made using the original payment method. Processing times may vary depending on the payment provider or bank.

8. Refused Deliveries

If a recipient refuses to accept a delivery for reasons outside Plantaflora control, the order will generally not be eligible for refund, as fresh products cannot usually be recovered or resold.

9. Consumer Rights

Nothing in this policy limits any rights that cannot be excluded under applicable law.

10. Contact Us

For support regarding an order issue, please contact: Plantaflora